The Owners Portal

The Owners Portal is a special website, separate from the Guesty Dashboard, where your property owners can visit to view data about their properties, earnings, and more.

Set up your Owners Portal

Owner onboarding to the Portal 

As a property manager, you can set the portal from within the Guesty Dashboard, and invite the owner to access the Owners Portal. Your owner will then get an invitation by email.

By clicking a link in the email, the owners will be directed to the login page of the app, where they will be asked to set a password for themselves (at least 6 characters, no spaces). After setting the password, they will be directed right into the front page of the Portal.

The URL of the Portal will either be a subdomain on guesty-owners.com (in the form of subdomain.guesty-owners.com) or a custom domain (e.g. yourwebsite.com), depending on whether or not you have white labeling enabled. In following logins, the owners can go right to that URL.

If the owner ever forgets his or her password, they can always click "forgot password" on the login page, and reset their own password, without ever needing your involvement (you as a property manager cannot change their password for them).

 

My Properties tab

In this tab, the owners will see a list of their properties (corresponding to the "listings" in the Guesty dashboard). The assignment of listings to owners is done on the Guesty Dashboard.

The default Owner's Revenue calculation is:

Owner's Revenue = net_income - pm_commission

The formula can be changed on an account level (Account > System settings > Financial), per listing, or override it per a specific reservation.

You can read more about Revenue Share here.

The revenue in the Owners Portal is by-night, meaning that if, for example, a reservation is made from Jan. 28th till Feb. 2 for $1000 (5 nights), the Portal will show a revenue of $800 for January, and $200 for February. 

Please note that the commission formula has to be added by you either on the account level or the listing level, and that Owner's Revenue is currently calculated only from the time you set up the commission formula forward and apply retroactively. 

 

Owner Stays

Under the calendar, in the My Properties tab, the owner can view the blocked and free dates of the listing. The owner can browse the dates and reserve dates for himself when he will be occupying the listing. Also, he can write you a note which will be received in the Owners Inbox with the reservation message.

The dates that were booked by the owner will appear in blue and will be blocked in the listing calendar.

To cancel a reservation, all the owner has to do is to click the reservation and the Cancel Reservation Button.

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Once the Owner has booked his dates, you will receive a new message in your Owner's inbox and via email. The owner will receive a confirmation email too.

If the owner cancels his reservation, you will receive a message as well.

By default, ALL Admin users will receive the emails notifying them of an Owner's booking/cancellation, unless changed via the system emails.

Owners' reservations should always be added directly in the Owner's Portal, even if by one of your team members.
If they are added via the Guesty's Dashboard, they will show up as a reservation, in green.

We're now working on enabling automation around the owner reservations, including automated messages, auto-tasks, and more...

Reports tab

In this tab, the owners can see an overview of stats and trends regarding their properties.

Owners can also view yearly trends for their revenue and for the number of booked nights.

Finally, owners can download a CSV file with the data regarding their properties.

 

Owners customization

For each active listing, the owner can view the monthly calendar, see booked or blocked nights, as well as see a summary of the number of booked nights and monthly revenue. 

Choose which data types to share with owners. The data you choose to show will be displayed monthly for each listing, as well as aggregated in performance charts.

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Data to show

  • Booked nights
  • Owner's revenue - Calculated by the commission formula
  • Occupancy - the percentage of booked nights out of available nights, which takes into account blocked dates, owner stays etc.. 
  • Avg. nightly rate
  • RevPAL - (occupancy x Average Nightly Rate) a performance metric frequently used in the hospitality industry. It is calculated by multiplying the average nightly rate (ANR) by its occupancy rate. Also known as RevPAR

Portal languages

Naturally, not all property owners are native English speakers. To help non-English speakers get the same value from the Owners Portal, we're designed it to support 11 Languages (the most common languages among Guesty users). 

While setting up the portal, you can define a pre-set language for each one of your owners, and they will get a fully localized experience, starting from the invitation email to the portal.

Note that in future logins, the language setting will be saved. However, if the owner's clean cookies on their browser, the default login page will be presented in English. After login, the owner will see the Portal in his or her preferred language. The owners will also have the option to change their preferred language from within the My Profile page.

List of supported languages:

  • en - English
  • nl - Dutch
  • fr - French
  • de - German
  • es - Spanish
  • it - Italian
  • ja - Japanese
  • bg - Bulgarian
  • cs - Czech
  • pt-BR - Portuguese
  • zh-CN - Chinese

 

Mobile responsiveness

In order to help you property owners access their Owners Portal from anywhere, we've designed it to be fully responsive for mobile devices.

 

What's to come?

In Guesty, we believe in an agile development approach - getting a value to our users as soon as possible, and then improving and adding more features quickly.

In future releases, we're planning to add a lot more functionality to the Owners Portal, helping you to better communicate with your owners.

Some features we're working on (of course, subject to changes):

  • Ability to view data for custom date ranges, and not just monthly views
  • And much, much more

 

Contact us for any questions that need clarifying!

Have any feature ideas or requests regarding the Owners Portal? Contact your account manager, or email us directly at guy@guesty.com.