Get started: Direct integration with

Initial setup

  1. If you don't have a account or a legal entity ID (LEID), please create one here.
  2. Go to Account > Integrations > Marketplace > Integration
  3. Enter forwarding email (Guest communications) and your company's name.

Connecting your listings

Single-unit's direct integration enables you to connect listings to in two ways:

  1. Publish listings - Publish your Guesty listings to directly through the dashboard with a click of a button: Read this article on how to Publish listings on directly from Guesty

    This connection will allow you to create your Guesty listing in

  2. Link listings - Link your existing listings on to your Guesty listings: Read this article on how to link your listings to Guesty

    This connection will sync all your Guesty calendar data with the listing connected to


Link your existing multi-unit in to Guesty.

Multi-unit is a set of identical properties (such as hotels rooms). It is an efficient way to group similar rooms/apartments and send them as one listing to channels, so instead of sending 10 similar apartments (as single units), you can send one listing with an allotment of 10.

This connection will sync all your Guesty calendar data with the listing connected to


Link your existing complex in to Guesty.

A Complex is a type of listing which is structured out of single units and/or multi-units (yes, a mix is possible) in the exact same address.

Complex example

For our example, let's assume that the following building has a few different types of listings in it that we want to rent out:
  • Studio listing with 1 bedroom room - we have 5 units of this type: It is a multi-unit.
  • Standard Apartment listing with 4 bedrooms and a beach view - we have 2 units of this type: It is a multi-unit.
  • A duplex listing with 5 rooms and a huge terrace - we have only 1 unit of this type: It is a single-unit.

This building has 3 types of units in the same address: It is a Complex.

This connection will sync all your Guesty calendar data with the listing connected to sync table (Link VS Publish)?

Topic Field Link  Publish
Calendar data


Min nights

Nightly rate

Yes Yes
Listing data

Static listing data



No Yes*


Cleaning fees

Additional fees

No Yes*

*Listing title, address, and taxes are only synced on the initial setup. For further changes please contact Guesty support.

Where the data synchronization isn't automated, please manually check that the data in Guesty and is identical. If not, then update manually. limitations

Listing name

For security reasons, does not allow property names to contain emojis or any of the following characters < > | "

Listing description creates an auto-description (based on the data you provided from Guesty) for all listings and does not allow to update the listing's description outside of the Extranet. To change a description, you must do so via the Extranet and ask for's change approval.

Bathroom information

The number of bathrooms in the listing's information is mandatory. communications 

Communicating with your guests should always be done Via Guesty. Messages that were sent by the host via the Extranet ( admin dashboard) will not be pulled into Guesty (Guest's messages will get pulled, but host's messages won't).

Currently, we do not support inquiry messages

Messages regarding guests' special requests will not show in the Guesty Inbox, but will be forwarded to your forwarding email set for the integration.



How do I manage the calendar once the listings are connected?

The calendar availability and pricing should be managed from the Guesty platform which will then reflect in (the option of editing rates and availability in the Extranet will be blocked).

How will pre-existing upcoming reservations be imported once the listings have been linked?

It will be done automatically! However, does not share with Guesty the guest's email and phone number, meaning that in order to communicate with guests from within Guesty, you will need to enter those details manually.

This only applies to pre-existing reservations.

Will I receive alteration/ cancellation notifications?

Yes, alterations/ cancellations will update in Guesty automatically.

Why am I not receiving guest messages in my Guesty Inbox?

Make sure your integration email is set as the contact email in the following fields under the contacts page of the listing:

  • Primary point of contact
  • Reservations
  • Central reservations
  • Special requests
  • Availability

Messages regarding guests' special requests and inquiries will not show in the Guesty Inbox, but will be forwarded to your forwarding email set for the integration.

If necessary, you can set multiple contacts for each contact field.

Also, make sure the guest’s email is set as the primary guest email in order to send messages to the Inbox.

Does Guesty pull the credit card details?

Yes, but in order to pull the credit card make sure that:

  • You have a Stripe account that is connected to the Guesty dashboard. If you don't have a stripe account, please read this article on how to set up a Stripe account.
  • Your settings in enforce guests to enter full credit card details (including CVV/CVC) on platform upon reservation.
Why is my listing duplicated and what does it mean?

A duplicated listing is a listing that has the same name or address as one of your other listings. will not permit using a duplicate listing.

In order to resolve this issue, please change the name/address of the duplicated listing.

Why isn't the weekly discount in Guesty syncing to don't support weekly discount.