Get started: Direct integration with Booking.com

Connecting your listings

Booking.com's direct integration enables you to connect listings to Booking.com in two ways:

  1. Publish listings - Publish your Guesty listings to Booking.com directly through the dashboard with a click of a button: Read this article on how to Publish listings on Booking.com directly from Guesty

    This connection will allow you to create your Guesty listing in Booking.com.

  2. Link listings - Link your existing listings on Booking.com to your Guesty listings: Read this article on how to link your Booking.com listings to Guesty

    This connection will sync all your Guesty calendar data with the listing connected to Booking.com.

     

 

Booking.com sync table (Link VS Publish)?

Topic Field Link  Publish
Calendar data

Availability

Min nights

Nightly rate

Yes Yes
Listing data

Static listing data

Amenities

Pictures

No Yes*
Finance

Taxes

Cleaning fees

Additional fees

No Yes*

*Listing title, address, and taxes are only synced on the initial setup. For further changes please contact Guesty support.

Where the data synchronization isn't automated please manually check that the data in Guesty and Booking.com is identical and if not then update manually

  

FAQs

How do I manage the calendar once the listings are connected?

The calendar availability and pricing should be managed from the Guesty platform which will then reflect in Booking.com (the option of editing rates and availability in the Extranet will be blocked).

How will pre-existing upcoming reservations be imported once the listings have been linked?

It will be done automatically! However, Booking.com does not share with Guesty the guest's email and phone number, meaning that in order to communicate with guests from within Guesty, you will need to enter those details manually.

This only applies to pre-existing reservations.

Will I receive alterations/cancellations notifications?

Yes, alterations/cancellations will be updated into Guesty automatically.

Why am I not receiving Booking.com guest messages in my Guesty Inbox?

Make sure your Booking.com integration email is set as the contact email in the following fields under the contacts page of the listing:

  • Primary point of contact
  • Reservations
  • Central reservations
  • Special requests
  • Availability

Messages regarding guests special requests will not show in the Guesty Inbox, but will be forwarded to your forwarding email set for the B.com integration.

If necessary, you can set multiple contacts for each contact field.

Also, make sure the guest’s Booking.com email is set as the primary guest email in order to send messages to the Booking.com Inbox.

Does Guesty pull the credit card details?

Yes, but in order to pull the credit card make sure that:

  • You have a Stripe account that is connected to the Guesty dashboard. If you don't have a stripe account, please read this article on how to set up a Stripe account.
  • Your settings in Booking.com enforces guests to enter full credit card details (including CVV/CVC) on Booking.com platform upon reservation.
Why is my listing duplicated and what does in mean?

A duplicated listing is a listing that has the same name or address as one of your other listings. Booking.com will not permit using a duplicate listing.

In order to resolve this issue, please change the name/address of the duplicated listing.

Why the weekly discount in Guesty isn't syncing to Booking.com?

Booking.com don't support weekly discount.