Get started: Direct integration with Booking.com

Initial setup

  1. If you don't have a Booking.com account or a legal entity ID (LEID), please create one here.
  2. Go to Account > Integrations > Marketplace > Booking.com Integration
  3. Enter forwarding email (Guest communications) and your company's name.

Connecting your listings

Single-unit

Booking.com's direct integration enables you to connect listings to Booking.com in two ways:

  1. Publish listings - Publish your Guesty listings to Booking.com directly through the dashboard with a click of a button: Read this article on how to Publish listings on Booking.com directly from Guesty

    This connection will allow you to create your Guesty listing in Booking.com.

  2. Link listings - Link your existing listings on Booking.com to your Guesty listings: Read this article on how to link your Booking.com listings to Guesty

    This connection will sync all your Guesty calendar data with the listing connected to Booking.com.

Multi-unit

Link your existing multi-unit in booking.com to Guesty.

Multi-unit is a set of identical properties (such as hotels rooms). It is an efficient way to group similar rooms/apartments and send them as one listing to channels, so instead of sending 10 similar apartments (as single units), you can send one listing with an allotment of 10.

This connection will sync all your Guesty calendar data with the listing connected to Booking.com.

Complex - coming soon

Link your existing complex in booking.com to Guesty.

A Complex is a type of listing which is structured out of single units and/or multi-units (yes, a mix is possible) in the exact same address.

Complex example

For our example, let's assume that the following building has a few different types of listings in it that we want to rent out:
  • Studio listing with 1 bedroom room - we have 5 units of this type: It is a multi-unit.
  • Standard Apartment listing with 4 bedrooms and a beach view - we have 2 units of this type: It is a multi-unit.
  • A duplex listing with 5 rooms and a huge terrace - we have only 1 unit of this type: It is a single-unit.

This building has 3 types of units in the same address: It is a Complex.

This connection will sync all your Guesty calendar data with the listing connected to Booking.com.

Booking.com sync table (Link VS Publish)?

Topic Field Link  Publish
Calendar data

Availability

Min nights

Nightly rate

Yes Yes
Listing data

Static listing data

Amenities

Pictures

No Yes*
Finance

Taxes

Cleaning fees

Additional fees

No Yes*

*Listing title, address, and taxes are only synced on the initial setup. For further changes please contact Guesty support.

Where the data synchronization isn't automated, please manually check that the data in Guesty and Booking.com is identical. If not, then update manually.

Booking.com limitations

Listing name

For security reasons, Booking.com does not allow property names to contain emojis or any of the following characters < > | "

Listing description 

Booking.com creates an auto-description (based on the data you provided from Guesty) for all listings and does not allow to update the listing's description outside of the Extranet. To change a description, you must do so via the Extranet and ask for booking.com's change approval.

Bathroom information

The number of bathrooms in the listing's information is mandatory.

Booking.com communications 

Communicating with your Booking.com guests should always be done Via Guesty. Messages that were sent by the host via the Extranet (Booking.com admin dashboard) will not be pulled into Guesty (Guest's messages will get pulled, but host's messages won't).

Currently, we do not support inquiry messages

Messages regarding guests' special requests will not show in the Guesty Inbox, but will be forwarded to your forwarding email set for the Booking.com integration.

 

FAQs

How do I manage the calendar once the listings are connected?

The calendar availability and pricing should be managed from the Guesty platform which will then reflect in Booking.com (the option of editing rates and availability in the Extranet will be blocked).

How will pre-existing upcoming reservations be imported once the listings have been linked?

It will be done automatically! However, Booking.com does not share with Guesty the guest's email and phone number, meaning that in order to communicate with guests from within Guesty, you will need to enter those details manually.

This only applies to pre-existing reservations.

Will I receive alteration/ cancellation notifications?

Yes, alterations/ cancellations will update in Guesty automatically.

Why am I not receiving Booking.com guest messages in my Guesty Inbox?

Make sure your Booking.com integration email is set as the contact email in the following fields under the contacts page of the listing:

  • Primary point of contact
  • Reservations
  • Central reservations
  • Special requests
  • Availability

Messages regarding guests' special requests and inquiries will not show in the Guesty Inbox, but will be forwarded to your forwarding email set for the Booking.com integration.

If necessary, you can set multiple contacts for each contact field.

Also, make sure the guest’s Booking.com email is set as the primary guest email in order to send messages to the Booking.com Inbox.

Does Guesty pull the credit card details?

Yes, but in order to pull the credit card make sure that:

  • You have a Stripe account that is connected to the Guesty dashboard. If you don't have a stripe account, please read this article on how to set up a Stripe account.
  • Your settings in Booking.com enforce guests to enter full credit card details (including CVV/CVC) on Booking.com platform upon reservation.
Why is my listing duplicated and what does it mean?

A duplicated listing is a listing that has the same name or address as one of your other listings. Booking.com will not permit using a duplicate listing.

In order to resolve this issue, please change the name/address of the duplicated listing.

Why isn't the weekly discount in Guesty syncing to Booking.com?

Booking.com don't support weekly discount.