Dynamic Variables for Automated Messages (Hooks) and Saved Replies

These are all of the smart data placeholders that can be used to substitute their respective variables in your messages ( “automated messages” and "saved replies").

These variables are used when you wish to send templated messages with personalized information such as the guest name or check-in date of a specific reservation.

Data Placeholder Description
{{user}} The user's full name, as appears on Guesty
{{user_first}} The user's first name, as appears on Guesty
{{integration_nickname}} Unique name for each of the user's integrations, as appears on Guesty. 
{{host}}) Host’s full name (first and last), as appears on the integration (Airbnb)
{{host_first}} Host’s first name, as appears on the integration (Airbnb or other channel)
{{checkin}} The check-in date for the reservation in question, based on the listing's timezone. 
{{checkin_time}} The check-in time for the reservation in question, based on the listing's timezone. 
{{checkout}} The check-out date for the reservation in question, based on the listing's timezone. 
{{checkout_time}} The check-out time for the reservation in question, based on the listing's timezone. 
{{planned_arrival_time}} Guest’s scheduled arrival time (only applicable if provided).
{{planned_departure_time}} Guest’s scheduled departure time (only applicable if provided)
{{listing}} The title of your listing as published on Airbnb
{{listing_address}} The complete address of your listing (street, city, state, country)
{{listing_address_city}} The city of your listing
{{listing_nickname}} The nickname of your listing as you refer to it (only applicable if provided)
{{notes_guest}} The text which is added to the guest notes field inside of each reservation.
{{notes_cleaning}} The text which is added to the cleaning notes field inside of each reservation.
{{notes_other}} The text which is added to the other notes field inside of each reservation.
{{guest}} Guest’s full name (first and last)
{{guest_first}} Guest’s first name
{{guest_email}} Guest’s email address
{{guest_phone}} Guest’s phone number
{{fare_accommodation}} The payout for the reservation in question (without fees or taxes)
{{fare_cleaning}} The cleaning fee of the reservation in question
{{host_payout}} The host’s final earnings
{{host_taxes}} The host taxes (if imposed by the relevant channel)
{{our_commission}} Guesty's commission (in %)
{{our_fee}} Guesty’s fee (in $)
{{confirmation_code}} The confirmation code of the reservation in question
{{nights_count}} The number of nights reserved for the reservation in question
{{guests_count}} The number of guests in the reservation in question
{{receptionist}}

The name of the Guesty receptionist handling communication for the reservation in question

{{host_service_fee}}

 The channel fees (if imposed by the relevant platform). *Works only for a listing, not reservation

 If you wish to include also information about the next reservation (one after the current at hand), you can use the next reservation's variable list.

Date format: "Jan 1st"

Time format: "09:45 am"

Currency format: All variables related to fees are in the listing currency