Does Guesty bill for cancelled bookings?

Unfortunately cancellations happen sometimes.

The way billing works for cancelled bookings depends who cancelled the bookings:

  • If the guest canceled the booking then the fee is calculated based on your Airbnb cancellation policy. That is, your billing plan percentage out of any payout you do get, with a minimum of $3.
  • If you as the host cancel the booking we only charge our minimum Guesty fee of $3.

We believe this is extremely fair considering we already provided work for those bookings.

Please reach out if you have any question about our billing policies.

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