Unfortunately cancellations happen sometimes.
The way billing works for cancelled bookings depends who cancelled the bookings:
- If the guest canceled the booking then the fee is calculated based on your Airbnb cancellation policy. That is, your billing plan percentage out of any payout you do get, with a minimum of $3.
- If you as the host cancel the booking we only charge our minimum Guesty fee of $3.
We believe this is extremely fair considering we already provided work for those bookings.
Please reach out if you have any question about our billing policies.