Who answers my listings' inquiries, booking requests, and guest support issues?

Our personal team of dedicated, experienced receptionists receive and answer all of your listings’ inquiries, booking requests, and guest support issues. We use a smart prioritization system to ensure that our team will answer inquiries within less than 1-hour (every hour, every day).

However, for standard email templates (such as reminders to cleaning services or welcome messages to guests, for example), we can implement a smart automatic messaging system to deliver what we call “hooks”. Hooks are created and tailored according to your preferences.

You can learn more about how we use hooks and how they can benefit your Airbnb business, here.

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