Who answers my listings' inquiries, booking requests, and guest support issues?

If you have signed up for our Guest Communication Service, our personal team of dedicated receptionists receive and answer all of your listings’ inquiries, booking requests, and guest support issues. We use a smart prioritization system to ensure that our team will answer inquiries within less than 1-hour (every hour, every day).

However, for standard email templates (such as reminders for cleaning services or welcome messages to guests, for example), we can implement a smart “automated messages (hooks)” system. Automated messages are created and tailored according to your preferences.

You can learn more about how we use these messages and how they can benefit your business, see here.