What does the “ask" vs. "approve” option on the screening checklist mean?

On the guest screening checklist, you are given the option that we ask your ok before confirming each booking, or to have us simply approve suitable, fitting guests on your behalf.  

Our team of receptionists will first make sure each booking request comes from a guest who

matches your indicated criteria and whose booking request falls on available calendar dates.



The "approve" preference means that if the potential guest does not match your preferred guest profile, our receptionists will reject the booking request on your behalf. If we see that the potential guest

does match your preferred guest profile, we will approve the booking request on your behalf.

Of course, you can always choose to have us refer to you before we approve a booking. If you choose to have us check with you before we approve a booking request, we will still first make sure that the request is coming from a guest who matches all of your indicated criteria beforehand. This way, we won’t waste any of your time with requests that we know are not good fits for you.

Although we support both options, choosing to have our team approve your booking requests for you will typically result in higher closing rates. From our experience, guests usually book in multiple places at once, and the first host to answer receives the booking. Our 24/7 team of receptionists is obligated to answer guests' inquiries within 1 hour. 

 

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