Why can’t I login into my Airbnb account?

This article is relevant only to the standard Airbnb integration.

Find out which Airbnb integration you have, and what are the differences between the standard and upgraded integrations.

If you’re having trouble logging in to your Airbnb account, please try the following steps according to the error message you encounter in Airbnb.

Make sure you have an active Guesty account before trying these steps.

 

Invalid Email

it means that either you changed the username@user.guesty.com integration email address back to your private email on Airbnb, or that you haven't yet changed it to the integration email at all.

Changing the email back to your original email will disconnect the integration between Guesty and Airbnb.

To restore the connection:

  1. Login to Airbnb with your private email and password you used.
  2. Go to your Airbnb profile and change the email address there to your username@user.guesty.com integration email.
  3. Save
  4. You will receive a confirmation email. Check in your inbox (of the email that you chose as a Recipient in the integration's forwarding mechanism) and confirm the new email.
Invalid password / Invalid login credentials

Make sure that you are using both your Guesty email address (username@user.guesty.com) as well as your password.

Forgot your password? You can find your password at all times in your Guesty Dashboard under Account >Integrations  >  Airbnb > Select Integration.

Integration_username_pass.gif

If you wish to change your password in the future, after changing it on Airbnb- also go to the Guesty dashboard: Account>Integrations> Airbnb > Select Integration> Password and update it there as well.

If you change your password ONLY on Airbnb, it will not push to Guesty and the connection would be lost

Account Disabled/ Contact Airbnb

Airbnb's security standards are strict, so they require a bit more information in this case.

In order to restore the account:

Option A: reply to Airbnb Recovery email.

  1. Go to Account>Integrations> Airbnb > Select Integration
  2. On the right side of the page you will see the following message:
    blobid0.png
  3. Open the email and provide Airbnb with the required information.
  4. Airbnb will manually review and process this within 24-48 hours.
  5. You will see Airbnb's response in that same section of the integration page. Please check for an answer in the following day or two.

Airbnb emails will remain for 7 days and then disappear

Option B: Contact Airbnb via Guesty

In order to write to Airbnb from your integration email (username@user.guesty.com):

  1. Log in to your Guesty here.
  2. Go to My account>Integrations> Airbnb > Select Integration
  3. Click the button down at the bottom of the page that says send email as username@user.guesty.com
    blobid2.png
  4. An email window will open; there you can compose your email to Airbnb. (NOTE- it is currently impossible to add images. Please host them as a link and paste that in the email body)
  5. Airbnb will manually review and process within 24-48 hours (you'll see the response on the right side of the page under "Emails from Airbnb" - answer them from there).

Airbnb emails will remain for 7 days and then disappear

Changing your password after too many failed log-ins

If you are trying to change your password after too many failed log-ins you will receive the following email:

screenshot-docs.google.com-2018.07.02-11-58-32.png

In order to solve this (and it is really not a problem):

  1. Go to Account>Integrations> Airbnb > Select Integration
  2. On the right side of the page, you will see a message from Airbnb.
  3. Open the email and provide Airbnb with the required information.

Airbnb emails will remain for 7 days and then disappear