While each booking is unique, hosts find themselves sending the same messages dozens – even hundreds – of times, every month. Automated messages are a smart way to automate the process of repeatedly sending these messages, without requiring any of your effort or attention.
Why use Automated Messages:
- Save time
- Avoid mistakes
- Provide the right information at the right time, even before being prompted
- Increase your level of service
- Optimize your host score on different channels
Most common examples:
Check In Instructions
Send a welcome message to guest 3 days before check-in ONLY IF the reservation was confirmed more than 5 days in advance.
Check Out Instructions
Send platform message to guest 1 day before check out ONLY IF the reservation is for more than 1 night.
Send platform message to guest 1 day after check out ONLY IF the guest has not reviewed the booking.
The important thing about Auto messages is that they are highly customizable to your own specific needs and preferences. For example, hosts can decide to send a certain auto message only to guests who have booked their listing more than two weeks in advance. Others may want to send a check up message to guests who stay more than 7 days or even use different messages for different platforms like Airbnb or Booking.com.