Getting started with Guest Communication Service

Every vacation rental business needs people who are service-oriented, well-trained, experienced and know how to sell listings. The problem is that usually these traits belong to only the hosts themselves or cost a lot to find elsewhere. Instead of hiring and training your own staff, leave that work for us and focus on what’s really important for you - growing your business.

Guesty has built a strong team of professional, well-trained guest service experts that are working 24/7 to ensure that you won’t miss any inquiries and that your guests will receive a highly professional and hospitable service throughout their stay.

Based on your preferences, our guest service experts will screen your potential guests, approve or decline bookings, and will answer any incoming question to which we already have the answer. From WIFI password to parking arrangements, to washing machine instructions - we store every piece of information that you send us so we can answer these questions on your behalf.

Should you choose to maintain your host identity, brand, or the like, our team of guest service experts can “white label” their responses and sign each message in your name, that of a friend, or even that of an employee – it is all up to you to decide.

Following a booking, our team can also write your guest reviews for you and remind your guests to do the same.

To learn more about the different features our guest communication service offer, click here.


What does the “ask" vs. "approve” option on the screening checklist mean?

On the guest screening checklist, you are given the option that we ask your ok before confirming each booking, or to have us simply approve suitable, fitting guests on your behalf.  

Our team of guest service experts will first make sure each booking request comes from a guest who

matches your indicated criteria and whose booking request falls on available calendar dates.