If This, Then That (ITTT)

'If This, Then That' (or, 'ITTT') is the set of rules and guidelines for handling your rental business. The receptionists will refer to these rules and guidelines every time they interact with your account. These precepts will let the receptionists know, for example, how they should handle a plumbing emergency or who they should contact in the event of a noise complaint. 

Why should you use ITTT?

This feature is important for users who subscribe to our Receptionists service. For these users, the ITTT rules and guidelines enable the receptionists to react fast, to solve issues, and to handle your account the exact way you want them to.

Some examples of ITTT rules:

  • If there is an alteration, Then accept only if payout is higher. If not, ask host.
  • If there are no keys in the lockbox during check-in, Then contact the building manager and send messages to previous guests and cleaner to investivate.
  • If late check-in (after 9pm), Then contact Sam for approval.

What is the difference between ITTT and Saved Replies?

Both ITTT and Saved Replies store information about your listings. The difference between the two features is for whom they're each relevant.

Saved Replies - pre-written, stored answers to the questions that are commonly asked by your guests

ITTT - pre-written, stored rules for our receptionists on how and with whom to communicate. 


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