What to include in a Saved Reply

A Saved Reply should include only two things: (1) a topic for several questions that users might ask about and (2) the specific answer for that topic.

This is an example for creating a good Saved Reply:

What about an intro and a signature?

You should not add any greetings (such as "Hi {{guest_first}}" ) or signatures (such as "Best, Don").

Why not? Your Saved Replies are pre-written templates that our team of receptionists will use to answer your guests' questions. When the receptionist begins to write a message to your guest, our system will have already automatically added your greeting and signature to that message, based on your settings for that listing. Therefore, there is no need to again add this information inside the Saved Replies.

 

For more information regarding Saved Replies - read this. 

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