Improve your Saved Replies

A Saved Reply should include only two elements:

  1. A topic for several questions that users might ask about and
  2. A specific answer for that topic.

 

Here is an example of creating a good Saved Reply

 

What about an intro and a signature?

You should not add any greetings (such as "Hi {{guest_first}}" ) or signatures (such as "Best, Don").

Why not?

Your Saved Replies are pre-written templates that our team of guest service experts will use to answer your guests' questions. When the guest service experts begin to write a message to your guest, our system will have already automatically added your greeting and signature to that message, based on your settings for that listing. Therefore, there is no need to again add this information inside the Saved Replies.

 

For more information regarding Saved Replies - read this.