Answering Machine

The Answering Machine feature was built to increase your level of responsiveness to your guests. The Answering Machine is a smart message that is automatically sent to your guests if an inquiry is left unanswered after a specified timeframe (the timeframe is set by you). You can control both the content of the message and the length of the waiting period before its delivery. 

Why is this feature good for you?

One of the most useful applications of this feature is to ensure you maintain an excellent response rate on Airbnb. This means that your response rate must stay under one hour after the first inquiry. 

In the following example, the Answering Machine feature will automatically send your potential guests a customized message so that you avoid missing that one hour mark. 

The default message is: 

Hi {{guest_first}}, thank you for the inquiry, I will be right with you!

Who should use this feature?

Guesty's receptionists are 24/7 and are always working towards an extremely fast response time, both for first inquiries and for guest support and emergencies. However, if you don't use the receptionists' text support service, setting up this feature is a great alternative way to keep your high response rate on Airbnb and your guests satisfied.

How can you customize the Answering Machine message?

In the Guesty Dashboard, go to any one of your listings and click on the "Automation" tab. Here, you will find the "Answering Machine" feature. Simply activate each message to turn it on. 

Beneath it, you will see 7 different situations for which to create a message - 5 for confirmed guests and 2 for non-confirmed guests. 

Inside each one of the options, you have two parameters to fill in: (1) the message text and (2) the message delay period. 

1. Each message has the same default content, which can either be customized or left the same. To customize the content, simply click on the text box and type your custom message. Each Answering Machine message can be personalized to every recipient with the use of our many dynamic variables such as {{guest_first}} and {{host_first}}.

2. You can set the waiting period between when a guest's message comes in and when your Answering Machine response goes out. The automatic reply will only be delivered in response to the messages that have not yet been handled by you or by our receptionists. 

 

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