Custom Variables

Custom variables are a way to include dynamic data into Automated Message (Hooks). They enable you to send the same template to different guests, while some of the information changes from one reservation to the other (such as the wifi password, or check in instructions).

Custom Variables give you the ability to use your own pieces of information as variables. The information shown in these variables is based on the data you've inserted to your custom fields, be it on the listing or reservation level. 

What should you use it for?

This feature allows you to create and serve any piece of information with your guests and staff. For example, you can create a custom variable that would include your lockbox code. This way, you would only need to update the code into the reservation or listing itself, without the need of changing the message's template.

How to create a custom variable?

1. Create a custom field - the custom field is the base for your custom variable. In order to create one, go to Account -> Account Settings -> Add a Custom Field. This field can be a lockbox code, name of check-in person, or the date and information about a relevant event. 

2. Copy the id of the custom field - under each custom field you can see its unique ID. This ID is the "name" of your custom field and should be used in order to create the new variable.

3. Add the new variable to a template - the same way you can use dynamic variables in automated messages and saved replies, you can do so by adding your own customized variables. 

For example, if the custom field's id is: 53334aa9fe234, so the new variable should be: {{custom::53334aa9fe234}}Remember to include the two colons!


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