RU and HomeAway FAQ | Payments


  • I can't charge the guest because there is no credit card number for my VRBO booking. Where can I find it?

 Credit cards which are received with the reservations appear in the "Collect a payment" dialog under the "payment method" dropdown. Go to Reservation -> Financials -> Collect a payment -> Payment method

If no credit card appears then either we didn't get a CC or we failed to create a token for it. We suggest turning on the "Failed Credit Card" notification to catch these instances live.. Read further in this help center article

You can also set auto payments according to your payment policy. To read more please check out our Auto Payments article.

 You can use Stripe via Guesty to charge manual reservations.


  • Am i obligated to use Guesty's payment processor when connecting my listing to Homeaway?

No, you're not obligated to use Guesty's payment processor in order to connect to Homeaway.

However, Homeaway does require you to set a payment processor during the connection setup.
You are able to see the guest's credit card details for 10 days after the reservation confirmation directly in Rentals United by using the "Click to review" option.


  • Is there a way to send a special offer via Homeaway?

Guesty doesn't support special offers at this point. We suggest creating the reservation either locally in Guesty or in Homeaway then editing the invoice item in Guesty to get the required total.

Article updated on
Was this article helpful?
0 out of 0 found this helpful