Getting started with Guesty's mobile app

The Guesty mobile app is designed to help you manage your properties on the go. As such, the first version of the app contains the most essential features you deal with multiple times a day.

Key Features

  • Reservations management
  • Inbox
  • Notifications
  • Reservations edit functionality

 

App Overview

The app brings your reservations and inbox to mobile.

In reservations, you will be able to see all reservations by check-in and check-out, and view their details - the number of guests, custom fields, etc.

You'll also have access to the Guesty Inbox, through which you can contact your guests and leads. No more walking to your laptop to answer an inquiry!

 

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Reservation status and time

Throughout the app, you can easily see the status of any confirmed reservation on the reservation overview cards:

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For each reservation, you can see the name and image of the guest, the listing nickname (not the titles. more on that later), the status of the reservation, and reservation check in/out time. 

 

Reservation status icons

Future reservation

 In progress 

Past reservation

Inquiries (inquiry status) and booking requests (reserved status) will be labeled explicitly as such, to help you identify them and attend to them promptly. 

 

Reservation time

Below the status icon, you can see the appropriate time of the reservation, according to context:

  • In "currently hosting" and in "check-outs", you'll see the check out time / expected time of departure (ETD)
  • In "check-ins" you'll see the check-in time / expected time of arrival (ETA)
  • In "Search" you'll see both the check in and check out date (not hour)

 

Check-in/out vs. ETA/ETD

In the Guesty web app, on each reservation you can see 4 fields:

  • Listing default check in time
  • Listing default check out time
  • ETA (optional)
  • ETD (optional)

In the mobile app, we show you only the most relevant data:

  1. If there is no EDA/ETD, we'll show the listing's default check in/out time
  2. If there is an ETA/ETD, we'll show that instead

 

 

 

Reservation screens

The reservations screen is divided into 3 sections:

  • currently staying
  • check-ins
  • check-outs

 

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Currently staying

Here you can see all the reservations that are currently with you, meaning that have a check-in in the past, and check-out in the future. The reservations are sectioned by the checkout date, so you can easily know how many of your current guests are checking out on each day. Naturally, this page only shows confirmed reservations, not inquiries, booking requests or canceled reservations.

Check-ins / Checkouts

Here you can see all the confirmed reservations that are checking in/out on a specific date. You can scroll and pick a close day, or navigate to past months with the date picker, by tapping on the month. The time on each reservation is the check in/out time, according to the selected screen.

 

Reservation information screen

When tapping a reservation, you go to the reservation info screen, that shows you the reservation summary, reservation finances, and reservation conversation:

 

Reservation summary

The reservation summary shows you:

  • Reservation status
  • Source
  • Check-in/out vs. ETA/ETD:
    • if there is no ETA/ETD, a "default time" will show with the listing's default check-in/out hour
    • if there is an ETA/ETD, with late check-in or early check-out, the app will show "ETA" or "ETD", with the appropriate time
    • If there is an ETA/ETD with early check-in or late checkout, an exclamation mark will show to help you notice the event, as it might require special attention on your part
  • Guest number and info, including a quick redirect to your phone's dialer for a quick phone call
  • Extra information (custom fields)

 Reservation financials - invoice items

By clicking the top bar, you can go to see the reservations invoice items.

Currently, you can't add invoice items from the app, or see payments. We'll add that soon.

 

Reservation conversation

See the example below.

 

Reservation edit screen

Users with existing permissions can edit reservation data such as guest name or email, custom fields, and more.

 

Reservation search

You can search for reservations by guest name, guest email, confirmation code, etc., just like in the Guesty web app.

Unlike in the reservation screens, search results include reservations of all statuses - inquiry, confirmed, etc..

 

Inbox

Of course, the most important use of a mobile app is to reply to guests and leads quickly.

The inbox shows all conversations that are not archived or snoozed (we'll add those functionalities soon). 

On each conversation card, you can see the guest's name and image, the listing's nickname, and the status, just like in the reservation section. For inquiries and booking requests, we'll also show when the check-in date is due.

We'll also let you know if the conversation has been read or not, marked with a red dot on the top left if there is an assignee (black label), and when the last message in the thread was sent.

You can filter to see the conversationed assigned to a specific user by tapping on the assignee icon on the top right.

 

Conversation screen

The conversation screen is very similar to the web inbox.

You can change assignee and view the reservation details by tapping the icons on the top right.

 

 

As always, reply to your guest through all channels - Airbnb, email, SMS, or right an internal note.

 

For now, there are no saved replies in the mobile version.

Push Notifications

Users can get push notifications when they have new messages. You can set message notification settings from the settings page.

 

Have any questions that need clarifying? Contact us at support@guesty.com.

Have any feature ideas or requests regarding the mobile app? Contact your account manager, or email us directly at guy@guesty.com.

What's next? 

In the next releases, we will be adding:

  • User permissions
  • Reservation payments
  • Multi-calendar
  • Enhanced Inbox