Getting started with Guesty's mobile app

This article is about the Guesty Dashboard app. If you're looking for the Tasks app, read this.

 

The Guesty mobile app is designed to help you manage your properties on the go. As such, the first version of the app contains the most essential features you deal with multiple times a day:

  • Reservations management
  • Inbox

In the next releases, we will be adding:

  • Notifications
  • User permissions
  • Reservations edit functionality
  • Reservation payments
  • Multi-calendar
  • Enhanced Inbox

 

App Overview

The app brings your reservations and inbox to mobile.

In reservations, you will be able to see all reservations by check-in and check-out, and view their details - the number of guests, custom fields, etc.

You'll also have access to the Guesty Inbox, through which you can contact your guests and leads. No more walking to your laptop to answer an inquiry!

 

Reservation status and time

Throughout the app, you can easily see the status of any confirmed reservation on the reservation overview cards:

For each reservation, you can see the name and image of the guest, the listing nickname (not the titles. more on that later), the status of the reservation, and reservation check in/out time. 

 

Reservation status icons:

Future reservation

 In progress

 Past reservation

 

Inquiries (inquiry status) and booking requests (reserved status) will be labeled explicitly as such, to help you identify them and attend to them promptly. 

 

Reservation time:

Below the status icon, you can see the appropriate time of the reservation, according to context:

  • In "currently hosting" and in "check-outs", you'll see the check out time / expected time of departure (ETD)
  • In "check ins" you'll see the check in time / expected time of arrival (ETA)
  • In "Search" you'll see both the check in and check out date (not hour)

 

Check-in/out vs. ETA/ETD

In the Guesty web app, on each reservation you can see 4 fields:

  • Listing default check in time
  • Listing default check out time
  • ETA (optional)
  • ETD (optional)

In the mobile app, we show you only the most relevant data:

  1. If there is no EDA/ETD, we'll show the listing's default check in/out time
  2. If there is an ETA/ETD, we'll show that instead

 

Reservation screens

The reservations screen is divided into 3 sections: currently staying, check ins, and check outs:

 

Currently staying

Here you can see all the reservations that are currently with you, meaning that have a check-in in the past, and check-out in the future. 

The reservations are sectioned by the checkout date, so you can easily know how many of your current guests are checking out on each day.

Naturally, this page only shows confirmed reservations, not inquiries, booking requests or canceled reservations.

 

Check ins / Check outs

Here you can see all the confirmed reservations that are checking in/out on a specific date.

You can scroll and pick a close day, or navigate to past months with the date picker, by tapping on the month.

The time on each reservation is the check in/out time, according to the selected screen.

 

Reservation information screen

When tapping a reservation, you go to the reservation info screen, that shows you the reservation summary, reservation finances, and reservation conversation:

 

Reservation summary:

The reservation summary shows you:

  • Reservation status
  • Source
  • Check in/out vs. ETA/ETD:
    • if there is no ETA/ETD, a "default time" will show with the listing's default check in/out hour
    • if there is an ETA/ETD, with late check in or early check out, the app will show "ETA" or "ETD", with the appropriate time
    • If there is an ETA/ETD with early check in or late checkout, an exclamation mark will show to help you notice the event, as it might require special attention on your part
  • Guest number and info, including a quick redirect to your phone's dialer for a quick phone call
  • Extra information (custom fields)

Note that currently, none of the fields are editable. We'll add that functionality soon.

Reservation financials - invoice items:

By clicking the top bar, you can go to see the reservations invoice items.

Currently, you can't add invoice items from the app, or see payments. We'll add that soon.

 

Reservation conversation

See explanation below.

 

Reservation search

You can search for reservations by guest name, guest email, confirmation code, etc., just like in the Guesty web app.

Unlike in the reservation screens, search results include reservations of all statuses - inquiry, confirmed, etc..

 

Inbox

Of course, the most important use of a mobile app is to reply guests and leads quickly.

The inbox shows all conversations that are not archived or snoozed (we'll add those functionalities soon). 

On each conversation card, you can see the guest's name and image, the listing's nickname, and the status, just like in the reservation section. For inquiries and booking requests, we'll also show when the check in date is due.

We'll also let you know if the conversation has been read or not, marked with a red dot on the top left, if there is an assignee (black label), and when the last message in the thread was sent.

You can filter to see the conversationed assigned to a specific user by tapping on the assignee icon on the top right.

 

Conversation screen

The conversation screen is very similar to the web inbox.

You can change assignee and view the reservation details by tapping the icons on the top right, and as always, reply to your guest through all channels - Airbnb, email, SMS, or right an internal note.

For now, there are no saved replies in the mobile version.

 

FAQ & known issues

  • Timezones:
    In the web app, reservation check in/out times are in your device's time zone.
    In the mobile app, we decided to go smarter, and show all times in the listing's timezone, because regardless of where you are in the world, a 1pm check in should be a 1pm check in. For most users, this should not cause any issues, but if you're operating in a different time zone than your listings, you might see a discrepancy between the web and mobile versions. We're planning an overhaul of the web reservation page in the coming months.

  • Listing nicknames vs. titles:
    In Guesty, each listing has a nickname, which is meant for internal purposes, and a title, which is what we send to channels such as Airbnb and booking.com. We're aware that some of our customers use the title internally as well. Since the mobile screen is small, we didn't want to overload it with more data than required. If you're using titles for internal purposes, we recommend you update your listings' nicknames, which is done in the listing > settings screen. 

  • Permissions:
    The app currently doesn't support user permissions, so users might see screens that they can't see in the web app. We'll comply with the web app's permission system soon.

 

Have any questions that need clarifying? Contact us at support@guesty.com.

Have any feature ideas or requests regarding the mobile app? Contact your account manager, or email us directly at guy@guesty.com.

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