Auto Payments FAQs

How are Auto Payments created?

Auto Payments are created on the reservation confirmation event according to the listing's Auto Payments rules. (Example #1 & #2) Authorization hold payments are created on confirmation with 2 triggers: one for the hold action and another for the charge/release action.

How are Auto Payments triggered?
Auto Payments are triggered in chronological order of the reservation events. For example, if a listing has a payment rule for confirmation and check-in events, and the reservation was confirmed after the check-in date, then the check in payment would be triggered before the confirmation payment. (Example #3) If two payments are set to the same event, they will be activated according to the order in which they were created in the Auto Payments listing setup (from top to bottom). Note: when authorization hold's hold and charge actions are scheduled for the same trigger, the hold will be activated first and the charge will activate 1 hour later.
 How are Auto Payments values calculated?
Guesty limits the sum of auto payments to the reservation's total payout. This means that the sum of payments and authorization hold charges created by auto payments rules can't exceed the host payout. If the payments and authorization hold charges exceed the total payout, Guesty will only create payments up until the total payments sum reaches the total payout. Guesty calculates charges and payments values chronologically. (Example #4)

 

What happens if the host payout changes?

Payments and authorization holds which are created by Auto Payments rules are recalculated each time the host payout changes.

In case of an active hold, the charge amount will be recalculated according to the new host payout. If the new charge amount is larger than the hold amount, the full hold amount will be charged.

 

What happens if I manually edit payments?

Once a payment is added, edited or canceled, Guesty will stop to recalculate payments created by Auto Payments rules. Also, Guesty will not recalculate any completed payments. 

 

How do Auto Payments work if the reservation is missing credit card information?

If a credit card isn't available for the reservation:

  • Payments are created as cash payments.
  • Future authorization holds are created, but if no credit card exists on the hold activation date then the hold status will change to Overdue.

Once a credit card is added to the reservation:

  • Guesty will charge all past cash payments which were created by Auto Payments rules. (this may take up to 1 hour since the credit card is added)
  • Guesty will activate past hold and charges for authorization holds which were created by Auto Payments rules. (this may take up to 1 hour since the credit card is added)

 

What happens when a reservation is canceled?

  • No changes to past successful payments and authorization hold's charges.
  • All pending payments are canceled.
  • All pending (future) holds and charges are canceled. 
  • If an authorization hold is active when the reservation is canceled, the future charge is canceled but you are still able to manually collect or release the funds held.

 

When is a payment overdue?

Payments and authorization holds which were created by Auto Payments rules are overdue when:

  1. If credit card information is available there are scenarios in which a payment or charge will be overdue for 1 hour between the trigger and their activation.
    We recommend in such cases to always wait 1 hour and then check the payments goes through successfully.
  2. If the credit card information is not available on the date for payment collection or hold activation.

 

Example #1: Auto Payments Sequence

The Listing's Auto Payments rules are:

  1. Charge 50% of the total payout on check-in. 
  2. Charge rest of payment on check out.

A reservation with a $1000 payout is confirmed before the check-in date. 2 payments are created upon confirmation:

  1. Payment #1 for $500 due on check-in.
  2. Payment #2 for $500 due on check out.

 

Example #2: Auto Payments and Authorization Hold Sequence

The Listing's Auto Payments rules are:

  1. Hold 50% on confirmation. Charge on check-in.
  2. Charge rest of payment on check out.

A reservation with a $1000 payout is confirmed before the check-in date. 2 payments are created upon confirmation:

  1. Authorization hold payment for 50%. Hold is activated upon confirmation.
  2. Charge for rest of payment on check out.

 

Example #3: Confirmation after check-in

The Listing's Auto Payments rules are:

  1. Charge 25% on check-in.
  2. Hold 50% on confirmation, charge on check-in.
  3. Charge rest of payment on check out.

A reservation with a $1000 payout is confirmed after the check-in date. 3 payments are created upon confirmation:

  1. Payment for 25% on check-in.
  2. Authorization hold for 50%. Because the reservation was confirmed after the check-in date, the hold and the charge will both be activated on confirmation.
  3. Payment for rest of payment on check out.

 

Example #4: the Allowed total of Auto payments

The Listing's Auto Payments rules are:

  1. Charge $250 on confirmation.
  2. Hold $250 on confirmation, charge on check out.
  3. Charge rest of payment on check-in.

A reservation with a $1000 payout is confirmed before the check-in. 3 Payments are created upon confirmation:

  1. Payment for $250 on confirmation.
  2. Hold $250 on confirmation. The charge will not be activated on check out since the total payout was paid in full at check-in.
  3. Payment for $750 on check-in (rest of payment).