VirtualKEY is a smart lock feature that allows the PM to control who has access to his property at any given time.

VirtualKEY automatically receives guest information as soon as you confirm their reservation/ accept the booking. VirtualKEY than sends an email to your guest with information on how to claim their VirtualKEY and set up their access. If the guest does not set up their key, we will send them a reminder a week before their trip and every 3 days thereafter. You are not required to do anything.

Setting up VirtualKEY in Guesty 

  1. Create an account at VirtualKEY
  2. Log into Guesty and go to Account > Integration 
  3. In the Marketplace select VirtualKEY
  4. Click Connect
  5. Copy the API Token that was
  6. Contact VirtualKEY and send them an activation request containing the API token, in order to activate the integration on their side
  7. Once activated, Key codes will be sent to your guests automatically

Any questions?

VirtualKey and auto messages 

Guesty uses the "Guest Notes" field to import the VirtualKey keycode. In auto messages, this field is represented by {{notes_guest}} variable.

The process of generating a new key code from the moment of the booking confirmation is not instant. This means that if you set an automated message to be sent "at confirmation", the {{notes_guest}} variable would be blank.

Best practice is to send your guest a message "at confirmation" letting them know that they keycode will be sent a few hours before check-in time. Then, set another automated message with the {{notes_guest}} variable to be sent 3 hours before check-in time.