Invalid credit card due to missing CVC/CVV error -


  1. contact support/account manager and ask them for Required CVC setting to be turned on.
  2. Contact your guest and ask them to resend their full credit card details via the reservation page.
  3. Go to Extranet (admin) and copy the updated credit card details (including CVC).
  4. Go back to Guesty > Reservation > select the failed payment reservation > Financials tab >  Payments

    Once the guest sent the CC details, they will be available in the Extranet for 10 days.

  5. Click Collect Payment


Future reservations will contain the required CVC number in Guesty automatically, after the initial CVC setup on