- contact Booking.com support/account manager and ask them for Required CVC setting to be turned on.
- Contact your guest and ask them to resend their full credit card details via the Booking.com reservation page.
- Go to Booking.com Extranet (admin) and copy the updated credit card details (including CVC).
- Go back to Guesty > Reservation > select the failed payment reservation > Financials tab > Payments
Once the guest sent the CC details, they will be available in the Extranet for 10 days.
- Click Collect Payment
Future reservations will contain the required CVC number in Guesty automatically, after the initial CVC setup on Booking.com.