TripAdvisor via Rentals United

Why can't I answer my TripAdvisor reservation in Guesty's inbox?

  1. Make sure your Rentals United integration email is set as the contact email on TripAdvisor.
  2. Make sure the guest primary email, is their TripAdvisor email. If their private email is set as their primary email, communication will go through their private email Inbox and not TripAdvisor.