Why am I not receiving Booking.com guest messages in my Guesty Inbox?
Make sure your Booking.com integration email is set as the contact email in the following fields under the contacts page of the listing:
- Primary point of contact
- Central reservations
- Special requests
Messages regarding guests special requests will not show in the Guesty Inbox, but will be forwarded to your forwarding email set for the B.com integration.
If necessary, you can set multiple contacts for each contact field.
Also, make sure the guest’s Booking.com email is set as the primary guest email in order to send messages to the Booking.com Inbox.