Guesty offers 24/7 email support.
Contacting Guesty Support
There are a couple of ways to contact our Support team:
- Send us a message via the Guesty dashboard help widget
1 The first step is to log into Guesty Dashboard and click The question mark on the bottom-right corner
2 Click Contact Support
3 Fill in the details and Click Next
4 Thanks you!
One of our support agents will contact you.
Here's an interactive tutorial for the visual learners
- Send us a message via the Contact Form.
When should you contact Guesty Support?
- When you have any questions regarding how to use certain features within your Guesty Account (we recommend looking at the suggested articles first).
- When experiencing issues with your Guesty Account (technical issues, unexpected behavior etc.).
- If you have a great idea for a feature that you would like implemented in our system.
What information should you include when contacting Guesty Support?
In order for us to provide you with the best support possible, when contacting us, please try to include as much information as you can on the issue.
Some examples may include:
- What Channel is your question regarding?
- What listing/s you're having the issue with?
- What reservation/s you're having the issue with?
- When did the issue start/occur?
- Any relevant attachments relating to your question or the issue (screenshots etc.).