Multi-unit FAQs

How do I update multi-unit prices?

When updating pricing (manually or using auto-pricing tools) for a multi-unit there are 2 types of updating:

  • When marketing the multi-unit as a whole to different channels
    This should be done on the multi-unit itself, and there's no need to update the pricing of the connected units (Multi-unit listing > Financials). Price updates on the multi-units will apply to all units in connected channels.
  • When marketing the multi-unit and the connected single-units separately to different channels
    If you are also marketing a connected unit separately (say, on channels that do not support multi-units), you will need to update the pricing both for the multi-unit and the for the specific unit you are marketing.

In both cases, price updates on the multi-unit do not apply to separately-marketed units, and vice-versa - price updates on the specific units will not apply to the multi-unit.

I chose to auto-assign reservations at reservation creation, yet I still see unassigned reservation from time to time. Why is that?

Unassigned reservations can happen if you have open availability over a few days, but not on the same listing. For example:


As you can see, all three days have availability, but if a reservation were to come in for all three days, the system will have nowhere to assign it to, and thus will leave it unassigned. While it takes some time to get used to it, this is actually a feature that allows you to get more reservations and increase occupancy, since it allows you to get reservations you couldn't otherwise accept. What you should do in these cases is relocate one of the existing reservations, creating consecutive availability and then manually assigning the new reservation.


What is the benefit of auto-assigning 2-3 days before check-in?

The more information the system has, the better auto-assign works. Close to the check-in time, the system knows more about the expected reservations, and can reduce (although not eliminate) the need to manually shuffle listings around.


How are multi-unit reservations assigned?

When the multi-unit is set to "auto-assign," the system finds the first available time slot, starting from the top of the sub-unit list. Read more about the multi-unit assigning options.