Message priority

Guesty automatically sorts all inbox conversations by reservation status and proximity to check in/out dates, making it easy to promptly respond to urgent matters first.

In the inbox click on By priority. There are 3 levels of priorities:

High

Includes conversations for:

  • Current reservations
  • Confirmed reservations with check in or check out in +/- 7 days
  • Inquiries with a future check-in date
  • Reserved status reservations with a future check-in date
  • Expired status reservations with a future check-in date
  • Awaiting payment status reservations

A red line will be shown next to these conversations:

1.png

Medium
Includes conversations for confirmed reservations with check in or check out in a range +/- of 7 to 30 days.

An orange line will be shown next to these conversations:

2.png

Low
  • All other conversations.
  • No color indicator.

 

Conversations are categorized upon each new message that is received from the guest.

Snoozing your message will help to remind you to follow up with your guests. If you do not require a follow-up, we recommend you archive your conversations.